News

Masters Security, an established provider of security and cleaning services to several buildings and facilities throughout the UAE, has successfully implemented SiteWorx from Unique Computer Systems to help it enhance the level of its services and set a new standard in facilities maintenance.

SiteWorx, a mobile client server application, was customized to meet the requirements of Masters Security with additional processes to capture presence and preventability of security and cleaning personnel.

To prevent loss and wastage of materials on site,SiteWorx provides functionality to track and manage resources and materials on site. Personnel on site can also request for replenishment of materials using the mobile application.

To help managing the process of recording and completing work orders, a work order module was added to allow facilities supervisors to record labor, materials and tasks thus providing valuable data back to management to assess effective operations and customer satisfaction.

Bashar Jaber, General Director at Masters Security, expressed his pleasure with the implementation of the solution by stating, that “the solution increases the field visibility of our staff and their activities. It also gives us an auditable method to assess the quality of service being offered to our customers and maintaining our high standards.”

Manish Bhatia, CTO of unique Computer Systems, also noted that “UCS was happy to address Masters Security’s need to add more value to its facility maintenance services through mobilizing its review processes and work orders management. We believe organizations such as Masters Security have the vision to aim for increased customer satisfaction through automation.”

SiteWorx from Unique Computer Systems is a top quality mobile sales solution that offers site information and visit management along with strong reporting for management.

About Master Security

Masters Security is part of diversified business group – Ali Omran Al Owais Group (AOG). AOG is owned and managed by Mr. Ali Omran Salim Al Owais, started his career in 1988 as an investor in Technical, Agricultural and other business related activities. The group has begun its operations and has carved a niche in the areas of Forex Conversion and remittances, Dewatering, Aluminium and Glass contracting, Aviation services, Electromechanical Services, Residential Leasing, HR Consultancy and Security & Cleaning Services. Masters Security aims to be a one stop shop for security & Cleaning solutions in United Arab Emirates.